✈️ Scenario 1 — Booking to Arrival

Guest: Hi! Do you have any rooms available for this weekend?

FlowNext AI: Hello 👋 Yes, we have several rooms available from Friday to Sunday. Would you like a standard double or a deluxe suite?

Guest: A deluxe suite, please.

FlowNext AI: Excellent choice! The deluxe suite is €135 per night including breakfast. May I have your full name and email for confirmation?

Guest: John Smith — john.smith@email.com

FlowNext AI: Thanks, John! Could you also share your phone number and check-in time?

Guest: +44 7780 123456, around 10 PM.

FlowNext AI: Perfect 👍 I’ve reserved your Deluxe Suite for Oct 18–20 (2 nights). A confirmation email is on the way. Would you like an airport pickup?

Guest: Yes, please. I’ll arrive at Vilnius Airport.

FlowNext AI: Great — please share your arrival time and flight number.

Guest: Flight FR4125, landing at 21:45.

FlowNext AI: All set! I’ve scheduled a Bolt airport pickup at 21:45. The ride will be added to your room bill (€25).

Automation Flow

• 1️⃣ Guest sends booking request 💬

• 2️⃣ AI confirms reservation 🧾

• 3️⃣ AI offers airport transfer ✈️

• 4️⃣ AI logs data to Google Sheets 📊

• 5️⃣ AI triggers Bolt Business API 🚗

• 6️⃣ Hotel staff receives confirmation 📧

🧹 Scenario 2 — Automatic Checkout & Housekeeping

Most guests don’t message at checkout. FlowNext AI proactively coordinates cleaning without manual input.

Timeline

• 11:00 — AI sends guest a reminder: checkout is at 12:00 PM.

• 12:00 — AI checks PMS/Sheets for late-checkout approval; if none, marks the room as vacant.

• 12:10 — AI creates a cleaning task and assigns it based on schedule/availability.

Cleaner Notification (SMS or WhatsApp)

🧹 New cleaning task:
Room 204 — Guest checkout confirmed (12:00).
Please clean before 13:30.
Notes: Standard cleaning, 2-night stay.

Notifications can be sent via SMS or WhatsApp to staff and mirrored in Google Sheets for management visibility.

💬 Scenario 3 — Smart Checkout & Feedback (with cleaning buffer)

Late Checkout Logic

Before confirming a late checkout, AI checks today’s arrivals and applies a cleaning buffer:
• Standard cleaning ≈ 60 min
• Deep clean ≈ 90 min
• Express possible when next arrival is > 3 hours away

Conversation Example

AI sends guest a reminder: checkout is at 12:00 PM.

Guest: Can I check out at 1:30 PM instead?

FlowNext AI: Let me check today’s arrivals and cleaning buffer... 🔍

FlowNext AI (approval): Next guest arrives at 3:00 PM; cleaning ≈ 60 min. ✅ Late checkout until 1:30 PM is available — I’ve updated your booking.

FlowNext AI (alternative): The next guest arrives at 2:00 PM; we need time for cleaning. I can offer checkout until 12:30 PM, or store your luggage at reception. 🎒

When our FlowNext AI knows the exact checkout time, it then notifies the cleaning staff and uploads all the information to the reservations sheet or another administrative program.

Post-Stay Follow-up

FlowNext AI → Guest: Thank you for staying with us 🙏 Was everything okay during your visit? A short Google review would mean a lot to us.

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